Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5589

Canceling a request with approval leaves the approval pending

    XMLWordPrintable

Details

    Description

      Summary

      If a request with approval is canceled/closed and was not approved or declined, it will leave the approval pending.

      Environment

      (Optional - If Applicable)

      • Version: 1000.2047.0

      Steps to Reproduce

      1. Create a request with approval
      2. Set the user to yourself
      3. Cancel the request

      Expected Results

      Approval removed from the request.

      Actual Results

      Approval left pending

      Workaround

      Remove the approver from the approval field.

      Notes

      The same behaviour observed when Closing issue without approving.

      Attachments

        Issue Links

          Activity

            People

              jdcruz Jason D'Cruz
              nmohdkhalid Nabil
              Votes:
              28 Vote for this issue
              Watchers:
              34 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: